How to use the Knowledge Base?

 Welcome to First Point Creations Hosting! This Getting Started Guide provides you with all of the essential information you need to get up and running quickly. Learn how to access your account using Secure Shell (SSH), set up e-mail access, configure your web site's domain settings, and more.

 What is the Knowledge Base?

The Knowledge Base (also sometimes referred to as the “KB”) is a collection of articles, guides, and tutorials. You can learn how to configure your account, find solutions to many common web hosting problems, and much more.

In short, if you want to configure your web site, fix a problem, or are just curious and want to learn more about web hosting at  First point Creations Hosting, the Knowledge Base is a good place to start.

 Navigating the Knowledge Base

You might want to do a quick search and go straight to the information you're looking for. On the other hand, sometimes you might want to browse and see all the articles for a particular topic. Either way, we've got you covered.

Searching

If you're in a hurry and just want to find the most relevant articles to your question or issue, the search box is always there. On the Knowledge Base front page at

 If you're in a hurry and just want to find the most relevant articles to your question or issue, the search box is always there. On the Knowledge Base front page at https://www.firstpointcreations.com//kb, it's probably one of the first things you'll notice. On other pages, the search bar is always there near the top of the page, waiting for your inquiries.

For example, to view a list of all articles relating to SSH, just type ssh in the search box and then click Search.

Browsing
Knowledge Base articles are organized into hierarchical categories, such as Getting Started, cPanel, Security, and more. Instead of searching, you can browse through these article categories to view related articles about a particular subject. On the Knowledge Base front page at https//firstpointcreations.com, the sidebar on the right side of the page provides the main entry point to the different categories.

it's probably one of the first things you'll notice. On other pages, the search bar is always there near the top of the page, waiting for your inquiries.

For example, to view a list of all articles relating to SSH, just type ssh in the search box and then click Search.

 Anatomy of an article
Articles in the Knowledge Base can contain some or all of the following sections:
 

• Table of Contents: Most articles, unless they are very short, contain a Table of Contents. The Table of Contents lists the main sections of an article. You can click a section heading to jump straight to that section.
• More Information: Many articles contain a More Information section that has useful links to external web sites for additional information. Please note that A2 Hosting is not responsible for the content of these external web sites.
• Related Articles: Many articles contain a Related Articles section. These are other articles within the A2 Hosting Knowledge Base that are related to the current article's topic.
  

   In addition to the sections described above, the Knowledge Base uses several visual elements to highlight information and help guide you through an article:

  Text that describes specific user interface elements is in bold. For example: On the Settings page, click Update.
  Text input that you type on the keyboard appears in a separate, monospaced font. For example: Type yes in the text box.
  Commands that you type on the command line appear in a separate box with a black background. For example:
  
  

  Customer Portal
  After you purchase a shared hosting package from A2 Hosting, you receive a Welcome e-mail message that provides information about how to access your account on the A2 Hosting Customer Portal. The Customer Portal enables you to view your account's product information, including:

• Domain name and IP address.
• cPanel URLs and login information.
• FTP server and login information.
• E-mail server and login information.
• DNS name server information.
• SSH account information.
   Configuring name server settings
  
   For your web site to work correctly, you must configure your domain name (for example, example.com) to use First Point Creations Hosting's name servers. For more information about how to set a domain's name servers to point to First Point CreationsHosting, please see this article.
  
   Managing your web site with cPanel|
  
   cPanel is First Point Creations Hosting's preferred management interface, and you can use it to control all aspects of your web site. For more information about how to use cPanel to manage your web site, please see these articles.

 Accessing your account
You can access your account in a number of ways: SSH (Secure Shell), FTP (File Transfer Protocol), and more.

E-mail is an important part of running a web site, and cPanel makes it easy to set up and manage accounts.

Publishing your web site
To publish web site files and make them publicly viewable, upload them to your account's public_html directory. You can update your web site files whenever you want. However, please note that any files you upload that are not in the public_html directory (or in a subdirectory beneath public_html) are not publicly viewable.

Securing your web site
Security is an important part of maintaining a web site. For information about how to help secure your web site, e-mail accounts.

We're here to help!

If you get stuck on something, or just have a question about how something works, we're here for you. You can always open a support ticket on the First Point CreationsHosting Customer Portal at  firstpointcreations.com.