How to use the First Point Creations Hosting Customer Portal

The First Point Creations Hosting Customer Portal at  Firstpointcreations.com  is the place to go to manage account billing, submit a support ticket, and more. These articles show you how to use the Customer Portal.
Ordering process in the Customer Portal

Account activation

Because of the large amount of fraudulent orders we receive, all orders go through a strict screening process. We try to activate all new accounts within 24 hours, but the turn-around time is usually much quicker—about 15 minutes if the order passes our fraud check. If you do not receive your Welcome e-mail after 24 hours, check your e-mail application's Spam or bulk mail folder. If you still cannot find your Welcome e-mail, please submit a support ticket on the A2 Hosting Customer Portal at

Billing cycles

You select a billing cycle when you order a hosting package. You can choose to be billed monthly, or you can pre-pay for a 6, 12, 24, or 36-month period. We offer significant discounts when you pre-pay for a package.

Anti-fraud measuresb

 During the checkout process, all orders are run through a fraud detection service that assists us in eliminating fraudulent transactions. Occasionally, this service flags a transaction as potentially fraudulent. If this occurs to you, we will ask for information that validates your identity and payment method. This may include asking for a photocopy of a valid identification card, or a photocopy of your credit card.

Detecting fraudulent transactions helps us keep costs down and prevent malicious actors from using our servers. If you are concerned about sending us personal information, you can view our Better Business Bureau profile as a reference of our trustworthiness and accountability.

Coupons

Coupons are only valid for the first billing cycle. We have priced our services competitively, and we are unable to maintain the introductory price listed on our site for a number of reasons, including software licensing costs, server maintenance, and the level of support we offer.

International transactions

We accept payment by major credit cards or PayPal from countries outside of the United States.

Additionally, the A2 Hosting web site and A2 Hosting Customer Portal can display prices in different currencies. Our web site uses your IP address to determine which currency to use. To display prices in a different currency, you can use the Currency list box at the bottom of any page. (If you are logged in to the Customer Portal, select the currency flag at the top of any page to change the active currency).

Still have questions about the ordering process?

You can use Live Chat on our website or call us with any other questions or concerns you may have about the ordering process. We look forward to serving you as a customer!

How to request site migration from another host to A2 Hosting

Fast migrations

 The majority of our migrations are completed within a few hours of the request being received. We take great pride in providing fast migrations. However, several factors, such as the current host's network speed, the number of sites being migrated, and migration complexity can all influence the migration speed. Our Migrations team will keep you informed of your migration's progress.

The more complete the migration form, the faster the turnaround time! Filling out the Migration Form may seem daunting, but usually this information is easily accessible. Most hosting providers have a central page that lists all of the information about the hosting account.

Another method you can use to expedite your migration is to obtain a cPanel-based backup of your hosting account from your old host, and use FTP or the cPanel File Manager to upload the backup to your account at A2 Hosting. If you would like to take advantage of this, please open a support ticket and provide the backup filename with the full path to the directory where you have uploaded it. Our migration team will begin the migration as soon as possible. This method ensures the fastest possible migration, and is highly recommended by A2 Hosting's customer support team.

Questions?

If you have any questions, A2 Hosting’s customer support team will be more than happy to help you along with this process. The support team can assist via LiveChat, by submitting a support ticket, or by phone. Just fill in the form as much as possible and we will follow up with whatever may be missing.